FAQs

Frequently Asked Questions

 

Q: What is your return policy?

A: Please refer to Return Policy for details.

Q: How much is shipping?

A: Shipping is automatically calculated prior to submitting your payment method.

Q: When can I expect to receive my shipment? 

A: All orders are processed and shipped within 7-10 business days, excluding weekends and holidays. Please note time frame may differ on custom orders. If there is a significant delay, customer will be contacted by contact information provided. 

Q: How do I track my order?

A: A confirmation email with your tracking number will be sent to you when your order ships to enable you to track your shipment.

***FREE SHIPPING FOR ORDERS OVER $59

***BAUSSI DOES NOT SHIP TO PO BOXES

Q: How can I reach Customer Support?

A: You can reach Customer Support via email at:

contact@baussiluxurybrand.com

or 

1-518-336-5319 (MON-FRI 10AM-6PM). All calls returned with 24 hours.

BY PURCHASING OUR ITEMS, YOU UNDERSTAND AND ACCEPT THAT GEMSTONES, CRYSTALS AND OTHER  ITEMS USED TO MAKE OUR JEWELRY MAY CAUSE AN ALLERGIC REACTION IF ONE IS SUSEPTIBLE.  BAUSSI LUXURY BRAND WILL NOT BE HELD RESPONSIBLE FOR ANY ADVERSE ALLERGIC REACTIONS OR ABRASIONS. ITEMS NOT INTENDED FOR SMALL CHILDREN DUE TO CHOKING HAZARD. BY PLACING YOUR ORDER YOU ACKNOWLEDGE YOU HAVE READ THIS DISCLAIMER.